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   客服中心 - 新闻动态 - 北京时间6.29日清晨堪萨斯机房部分机柜故障。目前已全部恢复。

北京时间6.29日清晨堪萨斯机房部分机柜故障。目前已全部恢复。

堪萨斯机房部分机柜故障,机房反馈如下。

We had a cascading HVAC failure forcing us to shut down a portion of the datacenter. We are addressing the problem and will let you know once your issue can be resolved. We sincerely appreciate your patience as we work hard to resolve this issue. 

目前机房在紧急处理,恢复时间未知。

相关进度我们会不断更新。

北京时间6:00 AM 堪萨斯机房部分机柜故障无法访问。


截止北京时间 9:00 AM 堪萨斯机房已恢复部分服务器在线。

截止北京时间 11:00 AM 还未全部恢复。

截止北京时间 1:00 PM 半数故障服务器已恢复在线,部分服务器可以通过重启恢复,如重启无效请耐心等待机房恢复。

截止北京时间 3:00 PM 堪萨斯机房回复所有服务器已经恢复完毕,如您的服务器已经无法访问请提交重启,1小时后无法登陆请提交服务器登陆信息。

Hello, we have restored all affected services within this rack. If you are still unable to access, please reply back to this ticket and we will dispatch a technician to investigate further.

Please keep note that we are under a heavy ticket queue at this time, and response time will be delayed. We apologize for the inconveniences and thank you for your patience during this ordeal.